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FAQs

Q: How can I make payment?

A: For customers from all countries, we accept payment by credit card or debit card (with credit card function). For customers from Singapore, we additionally accept payment by local bank transfer.


Q: When do you have new arrivals?

A: We update the site with new designs weekly, so do join our email newsletter and follow our social media for updates. 


Q: How long does it take to get a reply on my message?

A: During weekdays, we usually answer emails and messages within 24 hours. During weekends, we usually reply within 48 hours. During public holidays, replies may be slower than usual. In any case, we try our best to answer all queries as soon as we can!


Q How long will my order take?

All orders at our store have a processing time of about 7 business days before they ship. Thereafter, delivery to your location depends on the delivery method you have chosen.


Q How much does it cost to ship to me?

We ship internationally at affordable shipping rates, especially at the delivery duration mentioned. To check the shipping rate to your location, please check the DELIVERY page or add the items you like to the shopping cart and use the shipping calculator. If you do not find your country, simply email us at hello@looclabel.com to check for shipping rates.


Q Where do your products ship from?

We ship from Singapore.


If you think there are other questions that should be added to this section, let us know!

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